Patient Rights and Responsibilities

The patient has the right to:

  • Be treated with consideration, respect, and dignity.
  • All current and complete information concerning their diagnosis and treatment in understandable terms.
  • Know who is responsible for coordinating their care. If not medically advisable to give information to the patient, the information shall be made available to an appropriate person in the patient’s behalf.
  • Receive from the physician enough information to understand the services being rendered in order to sign the informed consent.
  • Refuse treatment and to be informed of the consequences of his/her actions.
  • Privacy regarding information or treatment concerning his/her own medical care.
  • Be informed of any persons other than routine personnel that would be observing or participating in his/her treatment and to refuse that observation and/or participation.
  • Have their medical records treated as confidential and be given the opportunity to approve or refuse their release records, unless the action would cause a negative outcome in the continuation of medical care.
  • Information concerning the facility to which he/she may have to be transferred. Both the facility and the transferring patient must give approval prior to the patient transfer.
  • Know if any research will be done during his/her treatment and have the right to refuse it.
  • Expect quality care and service from MEDRVA Healthcare.
  • Be informed of the mechanism by which he/she will have continuing health care following discharge from MEDRVA Healthcare.
  • Examine and receive an explanation of their bill, regardless of the source of payment.
  • Know, in advance, the expected amount of his/her bill, regardless of the source of the payment.
  • Know what MEDRVA Healthcare Rules and Regulations apply to his/her conduct as a patient.
  • Exercise his or her rights without being subjected to discrimination or reprisal.
  • Voice grievances regarding treatment or care that is (or fails to be) furnished.

It is the patient’s responsibility to:

  • Read and understand all permits and/or consents to be signed by asking the nurse or physician to clarify any information not understood regarding care and services.
  • Provide complete and accurate information to the best of his/her ability about:
  • Current and past health
  • Medications, including over-the-counter products and dietary supplements
  • Allergies or sensitivities
  • Notify MEDRVA Healthcare of any living wills, medical powers of attorney, or other directives that could affect care.
  • Follow the treatment plan prescribed and to notify MEDRVA Healthcare upon admission if pre-operative instructions have not been followed.
  • Understand and accept responsibility if s/he refused treatment or does not follow preoperative instructions.
  • Arrange for transportation by an adult to and from MEDRVA Healthcare locations.
  • Have a capable adult remain with the patient for 24 hours, appropriate to the medications and/or anesthesia given, and in accordance with preoperative instructions.
  • Contact the physician if any complications occur.
  • Provide complete financial and/or insurance information, including current address and authorized contact information.
  • Assure all payments for service rendered are made on a timely basis.
  • Accept responsibility for payment, regardless of third party coverage.
  • Notify the administration of MEDRVA Healthcare if the patient or the patient representative thinks their right(s) have been violated or if the patient has a significant complaint.
  • To be respectful of all health care providers and staff, as well as other patients, and to follow all MEDRVA Healthcare policies.

Patient Survey

Patient Survey – Spanish

Financial Assistance Policy & Form

Patient Inquiry